Air Transat Phone Numbers and Emails

Toll-Free Number:

  • (877) 872-6728
    Toll-free from Canada and USA

Customer Service:

  • (800) 387-2672
    Toll-free
  • (866) 234-5136
    Toll-free TTY
  • +1 514 906 5111
    Assistance for passengers at destination
  • +1 514 636 3630
    Canada
  • +1 514 906 5196
    TTY

Baggage Claims:

  • +1 514 906 5379

Cargo:

  • (877) 633-2594

Groups:

  • (866) 322-6649

Lost And Found:

  • (800) 388-5836
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Air Transat Website:

Air Transat Help Center:

Corporate Office Address:

Air Transat A.T. Inc.
300 Léo-Pariseau, Suite 1200
Montreal, Quebec H2X 4C2
Canada

Air Transat Customer Service Reviews

1.2 / 5
Bad
Guest-5661659
My ticket booking

I accidentally made double booking on same date.
I called Air Transat customer support and Agent Kanae was very helpful and professional.
She made all necessary steps to cancel one of my booking in order to get refund.
Thank You Kanae You're awesome.
Lillian

Read full review
savannah c Sdr
Hung up on me after 4 hours
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

i finally got to an agent was getting all my stuff figured out he said he was going to put me on a short hold it ended up being 3o minutes and then hung up the phone opn me and im dissapointed, will never fly with them again after this. I do not enjoy being on hold for over 3 hours just to be hung up one. terrible customer service.

Read full review

How Good is Air Transat's Customer Service?

Alaija Fer
Alaija Fer
Feels Satisfied | Mar 03, 2024

Tres bien

Read full quote
Deonta Yvz
Deonta Yvz
Feels Disappointed | Jun 15, 2023

Customer service inexistent.

Read full quote
Jessup Zpu
Jessup Zpu
Feels Satisfied | Mar 30, 2023

very good. Answered all my questions quickly

Read full quote
Kotaro Sni
Kotaro Sni
Feels Satisfied | Nov 20, 2022

Very nice

Read full quote

Summary of Air Transat Customer Service Calls

345 TOTAL
CALLS
02:00 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Air Transat?

Request for Information Question:

  • “Questions about medication on flight”
  • “To check bag to flight”
  • “Status of flight Ts 557”

Refund Question:

  • “Refund issues”
  • “Refund”
  • “My refund request file number is not valid”

Activation/ Cancellation Question:

  • “Canceling a flight”
  • “Cancellation flights”
  • “Missed fligh due to cancellation”

Payments and Charges Question:

  • “Acsesabillity”
  • “There is a recurring charge on a a credit card”
  • “Unknown transaction on my credit card”

Return/ Replace Question:

  • “Changed my return”
  • “Just returned from UK trip and both flights were the worst I have ever had with Air Transat paid for options plus and seat selection plane was changed and on both flights seats were horrable and we paid for them”
  • “Our flight was changed without our knowledge for the second time, we are now stuck in Miami and need to return home by tomorrow”

Product/ Service Question:

  • “Damaged luggage”
  • “Bagaje damage”
  • “To buy a ticket”

Shipping and Delivery Question:

  • “I have booked a trip but haven't received an email confirmation”
  • “Buy package for spain”
  • “I never received my booking information”

Staff Question:

  • “Information re lounges at Trudeau”
  • “Bad services travelling club clasd”

Account Question:

  • “Item forgotten in the Room at Senator , Dominican”

Other Question:

  • “Savoir si nous pouvions réserver un vol sans avoir reçu notre numéro de passeport”
  • “Check in”
  • “Lose Item”

Compare Air Transat To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Air Canada image
683 reviews
1.7
WestJet image
112 reviews
2.3
TAP Air Portugal image
481 reviews
1.6
Write a review
Do you have something to say about Air Transat? What happened? What can we help you with?
Submit review Don't show this popup